Propuesta de mejora de los tiempos de respuesta en la empresa de calzado Paylesshource.

Abstract

Institutions must continually prepare themselves by adapting quickly and easily to all these changes, not only to maintain a privileged position in the market and obtain profitability, but also to maintain a competitive advantage in the market. Therefore, the purpose of this research work is to design a proposal to improve response times in the footwear company Paylesshource. By offering with it a solution to the user's requirements, as far as response times are concerned, with the generation of added value for customers, the benefit will be created for both customers and shareholders of the company. The methodology used for the development of the research is non-experimental, because the variables are not manipulated, the research is based on field research, because the information was collected from the facilities of the headquarters located in Quicentro Sur. The instruments that were applied were qualitative, the techniques used were the interview with 10 items and observation with 6 reagents, the interview was directed to the Cash Manager of the headquarters located in Quicentro Sur. Another type of research applied is bibliographic or documentary, as it will analyze proposals from various authors who emphasize the research topic, as statistical techniques for information processing Word was used to write documents in an organized and effective manner, this in order to obtain the necessary information to establish the proposal for improvement.