Aplicación de una metodología KAIZEN en procesos administrativos de la Ferretería la Casa del Maestro para la optimización de recursos.

Abstract

Today businesses and small businesses have emerged fluently within the market, based on personal need or the environment, the vast majority of which have been established in the economic sphere. However, the screen of a growing business and with a clear goal, is not always what it simulates, as these types of companies neglect the administration and logistics of the most important processes. Due to this, inadvertence brings consequences that will represent short or long term loss for companies. The current situation of the market is quite arduous in relation to the development of its daily activities and economic growth, for the hardware field the economic situation of the country has been of great impact, and the various activities that have interrupted the day to day of the field. Within this type of market is the microenterprise La Casa Del Maestro, which is not excluded from this reality, adding the outdated and careless management of its most crucial processes, which has been the cause of the administrative collapse and great economic losses for this business. This document developed the identification of the problems presented in the hardware store mentioned above, to which Kaizen methodology was applied, with the aim of remedying the administrative processes of the micro enterprise. Positive results were obtained such as the optimization and correct management of resources, however, in order to maintain organizational success was proposed the maintenance and control of the continuous improvement obtained, through KPIS established by management.