Diseño de un manual de funciones y procedimientos en la COOPERATIVA DE TRANSPORTES DE TAXIS SANTO DOMINGO N°4.

Abstract

This research work focuses on solving the problem in the lack of administrative tools that help the optimal development and control of the activities carried out in the company; it has the objective to be a support for the cooperative that allows them to have a better job performance in their work areas. The theoretical framework was supported by scientific theories that were supported by the established variables; likewise, the research carried out in the Santo Domingo Cooperative was based on a mixed methodology, with a descriptive and bibliographic design, using data collection techniques such as the descriptive files, the application of surveys which showed the most important information of the investigation. It was done with a sample of 10, that is, with the entire population since it is a small number with which information can be easily collected, with the tabulations carried out the final analysis was obtained which determined that the members of the cooperative are according to the implementation of these manuals for better operation and job performance. Therefore, this research project aims to be a practical guide for the cooperative that can help to coordinate and optimize its resources in order to offer a better service to its clients.