7S´s como estrategia de transformación efectiva de los procesos de la ferretería R & M.

Abstract

The main objective of this project is to develop an improvement plan for the R and M Hardware Store, in order to optimize the marketing and distribution of its products. This plan has allowed us to carry out an exhaustive analysis of all areas of the company, identifying various deficiencies in aspects such as safety, order and cleanliness, waste management, area signage, product organization, customer service and safety protocols in the handling of hazardous products, among other key aspects. According to the information collected through the use of the observation sheet, important results were obtained that helped to improve the commercialization, distribution and profitability of the company. For this improvement plan, the 7S s will be used, the same known as continuous improvement within any organization, the same that when applied will obtain positive results within the business. The 7S s consists of the development of its 7 pillars such as. Classify, order, clean, normalize, discipline, service and safety, in this way it is intended to design a strategic planning establishing priorities that benefit the organization. Through the implementation of the 7S s, the possibility of having correct maintenance and discipline within the work environment will be obtained. By adopting this methodology, it is anticipated to effectively address each area of improvement identified in the hardware store. The goal is to solve all deficiencies in a comprehensive manner, which will make it possible to successfully achieve the goals set by R and M, which generate positive results and drive the growth and prosperity of the company.