Implementación de un modelo de gestión de calidad para el mejoramiento del servicio al cliente del negocio bazar JEFS.

Abstract

The purpose of this project is the implementation of a management model for quality improvement in the customer service area of the Bazar JEFS business, this method allows improving activities with criteria of excellence and efficiency in the company internal process. It includes main and fundamental concepts of the quality management model, emphasizing the terms taken from the international standard ISO 9001 2015, it is good to claim that the elements are systematically organized according to the variables used, additionally definitions of the certified my first INEN certification of Ecuador that is granted to microentrepreneurs in the country guaranteeing safety, efficiency and quality service to its clients. A study methodology is incorporated using the limited internal population of the business and the respective data collection technique that allows the ideal development in obtaining results and general analysis with real information from the investigation. The proposal details the improvement in customer service of the Bazar JEFS business thanks to the implementation of a quality management model that joins a variety of activities and strategic points for continuous improvement in the establishment. Subsequently, there are the found conclusions throughout the development as the final result and recommendations focused on improving the service and the creation of new projects with respect to the customer service quality, finally the references and annexes established with the information sources accepted during the process.