Implementación de herramientas de calidad en el Consultorio Odontológico Resplandece para el incremento de la cartera de pacientes, ubicada en el sector de Caupicho.

Abstract

The principal activity of the dental office Resplandece is to provide comprehensive dental health services for people of all ages, including general dentistry, consultation, diagnosis, guidance, and referral to specialties, prophylaxis, restorations, dental extractions, endodontics, and replacement of lost teeth. Currently, there are several offices offering similar services, representing competition, which poses a disadvantage. This research focuses on implementing quality tools in the Resplandece dental office, located in the Caupicho sector, with the aim of positively contributing to the increase in the patient base. The priority of the office is to reach a higher number of patients. Without quality procedures in place, necessary quality tools are included to achieve the proposed objective. The methodology applied in the research development is field research, as it worked directly in the office to conduct interviews and observations. Additionally, bibliographic or documentary research was used to analyze the perception of various authors who emphasize the proposed topic. The implementation of quality tools allows improving the patient experience, as the provided attention is personalized and efficient, reducing waiting times and enabling the monitoring of processes in the office. Quality care establishes long term relationships with patients, generating credibility in the community. In addition to gaining a competitive advantage, attracting new patients. The result is a positive impact on the office, creating a positive reputation that has led to an improvement in patient care, positioning it as a reference in the dental sector.