Modelo de gestión por procesos aplicable a la planta de producción de calzado Buena Ventura.

Abstract

The diagnosis carried out with the investigation of the company showed that there is alack in the management of processes that are made and developed currently caused by theabsence of standardization in work procedures, as well as the lack of management in thepurchasing area and warehouse section that generate delays in the footwear industry. From the analysis of the current situation, it was determined that the best alternativeas a proposed solution related to the effectiveness and efficiency of the processes is to focus on the design, organization and adequate management of the documentation with continuous improvement, in order to meet the requirements of the clients according to the agreed time schedule. The study ends with the verification of the proposed actions along with the identification of the causes that generate the problem in question, which becomes a contribution to the objectives set, as well as taking concrete actions to reduce the time used, which can be concluded in an efficient and profitable proposal and also easily understood by the staff and thus there are no economic losses in the company. Finally, the research work was carried out with the purpose of eliminating the shortcomings that have been detected in the company's process management that have caused customer dissatisfaction, which is evidenced in the loss of competitiveness in relation to the rest of the local competitors.