Modelo de gestión de calidad para los procesos administrativos de la compañía de transportes urbanos Disutrans S.A.

Abstract

A quality management model was developed for the administrative processes of the transportation company Disutrans S.A. This research had the purpose of being effective, feasible, detailed, structured, which allowed to obtain very positive results through the management model for the good administration of the company and to improve the quality of services. The current situation of the company was described, knowing the portfolio of services it offers to its passengers, in addition, different analyses were made that allowed us to know the environment in which the administrative processes are developed. By analyzing the value chain to establish the sequence of actions that the company performs to increase the value of the products or services it offers to the customer, the purpose of which is to guide the practice and ensure that the basic principles of excellence are met. The model is intended to optimize the use of resources, reduce time, streamline processes, thus obtaining efficiency and effectiveness for the companys operations. Thus, achieving the fulfillment of the objectives, through the collection of information, observation, interviews resulting in the quality management model.