Implementación del sistema Universe como herramienta de control y optimización en la Papelería Rincón del Vago.

Abstract

The purpose of this work is to identify the feasibility of applying a Universe control system to the stationery store El Rincón del Vago, which will help to improve the control system within the business, with this we seek to improve profitability, customer service and process optimization. For the development of the system, an exhaustive analysis was carried out in order to know the business situation and to propose alternatives that help to identify factors that improve the procedures, in addition to that, inaccuracies were found in the inventory area, specifically in the control, registration and customer service, it was sought to optimize the management of inventory control in the stationery area to reduce waste and unnecessary spaces to achieve an efficient and fast service in the dispatch of the product. In order to achieve the established objectives, a customer survey and an interview with the owner were carried out before and after the study of the research project, obtaining as results that the stationery store had a gap in the administration of its products and poor service, so it was optimal to apply inventory control, implementation of structure and internal management of customer service and thus focus on having a more rigorous order and improve customer service. It is evident that by performing this type of inventory control using the Universe system as a strategy, it will be possible to improve the order and problems that the store presented, in addition to that, the dead spaces were reduced and the implementation of the structure for the location of each of the products, optimizing the mobility within the store. It is recommended to apply the proposed system, it has been determined that its social and economic impact of the plan is positive, indicating that by implementing it, the image of the premises can be improved, in addition to improving the economy of the business and obtaining more customers.